Shipping Policy

At Gentle Charm, we aim to make your shopping experience smooth and convenient. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

During holidays, promotional periods, or unexpected circumstances, processing may take longer. We appreciate your patience and will make reasonable efforts to keep you informed of any significant delays.

2. Shipping Methods and Delivery Times

We work with shipping providers to arrange delivery to available destinations.

Estimated delivery times may vary depending on:

• Destination country or region.
• Shipping method selected.
• Customs clearance procedures.
• Weather and other unforeseen circumstances.

Any delivery estimates shown at checkout are approximate and are not guaranteed delivery dates.

3. Shipping Costs

Shipping fees, if applicable, will be displayed during checkout before you complete your purchase.

The final shipping cost may depend on your delivery address, order size, and selected shipping method.

4. Order Tracking

Where tracking is available, tracking details may be provided after your order has been dispatched.

Please allow some time for tracking information to become active after shipment.

5. Customs and Import Duties

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are generally the responsibility of the customer.

Customs clearance procedures may also cause delays beyond our control.

6. Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate when placing an order.

If you notice an error, contact us as soon as possible at customercare@gentlecharm.shop.

We will try to assist, but changes may not be possible once an order has been processed or shipped.

7. Delayed or Missing Orders

If your order appears to be delayed or has not arrived within the expected delivery timeframe, please contact us.

We will review the available shipping information and work with the relevant delivery provider where appropriate.

8. Contact Us

For shipping-related questions, please contact:

Email: customercare@gentlecharm.shop