Refund and Returns Policy

At Gentle Charm, we want you to feel comfortable shopping with us. If you receive an item that is damaged, defective, or different from what you ordered, please contact our customer support team so we can assist you.

This Refund and Returns Policy explains the general conditions for requesting a return or refund.

1. Eligibility for Returns

You may request a return if:

The item arrives damaged or defective.
You receive an incorrect item.
The product differs materially from its description on our website.
Another return circumstance is accepted under applicable consumer protection laws.

For hygiene and product safety reasons, earrings that have been worn or used may not be eligible for return unless they are defective or otherwise covered by applicable law.

Items must generally be returned in their original condition, with original packaging and any included accessories.

2. Return Request Period

Please contact us within 14 days of receiving your order if you would like to request a return.

When contacting us, please include:

Your order number.
A description of the issue.
Clear photographs of the item, where applicable.
Any other information needed to help us review your request.

Requests submitted after this period may be considered at our discretion, subject to applicable consumer protection laws.

3. Damaged or Defective Items

If your item arrives damaged or has a manufacturing defect, please contact us as soon as possible.

We may request photographs or other supporting information to help assess the issue.

Depending on the circumstances, we may offer:

A replacement item.
A refund.
Another appropriate resolution agreed upon with you.

You do not need to return a defective or damaged item before contacting us.

4. Incorrect Items

If you receive an item different from what you ordered, please contact us promptly.

After reviewing the details, we will work with you to arrange an appropriate solution, which may include a replacement or refund.

5. Change of Mind

If you change your mind about a purchase, return eligibility may depend on the product’s condition, applicable return requirements, and consumer protection laws in your location.

For hygiene reasons, opened or worn earrings may be excluded from change-of-mind returns where legally permitted.

6. Non-Returnable Items

Unless otherwise required by applicable law, certain items may not be eligible for return, including:

Earrings that have been worn or used for hygiene reasons.
Items damaged through misuse, improper care, or normal wear and tear.
Products returned without prior approval where return authorization is required.

7. Return Shipping Costs

If the return is due to an incorrect, damaged, or defective item, Gentle Charm will review the circumstances and provide appropriate instructions regarding return shipping costs.

For other approved returns, shipping costs may be the responsibility of the customer unless otherwise required by applicable law.

Please do not send items back without contacting us first.

8. Refund Process

Once your return request has been reviewed and approved, we will process your refund using the original payment method where possible.

Refund processing time may vary depending on your payment provider or financial institution.

Please allow additional time for the refunded amount to appear in your account.

9. Partial Refunds

In certain circumstances, a partial refund may be offered if an item has a minor issue that does not substantially affect its use and you agree to retain the product.

Any such arrangement will be discussed with you before processing.

10. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing it.

We will try to accommodate cancellation requests before the order is processed or shipped. Once an order has entered fulfillment or been dispatched, cancellation may no longer be possible.