Privacy Policy

At Gentle Charm, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website.

1. Information We Collect

When you browse our website, place an order, or contact us, we may collect the following information:

Name and contact details, such as email address and phone number.
Billing and shipping address.
Order details, including products purchased and transaction information.
Information you provide when contacting our customer support team.
Technical information, such as IP address, browser type, and device information.

We only collect information that is reasonably necessary to operate our website and provide our services.

2. How We Use Your Information

We may use the information collected to:

Process and fulfill your orders.
Arrange shipping and delivery.
Communicate with you about your purchases.
Respond to inquiries and provide customer support.
Improve our website, products, and shopping experience.
Detect and prevent fraudulent or unauthorized activities.
Comply with applicable legal and regulatory obligations.

3. Payment Information

Payments may be processed through third-party payment providers. Gentle Charm does not necessarily store your complete payment card details on our own servers.

Payment information is handled according to the privacy policies and security practices of the relevant payment service providers.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage, and improve your browsing experience.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers who assist us with:

Payment processing.
Order fulfillment and shipping.
Website hosting and maintenance.
Customer support.
Website analytics and security.

These providers may only use your information as necessary to perform services on our behalf or as otherwise permitted by law.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including order processing, customer service, legal compliance, and dispute resolution.

When information is no longer required, we take reasonable steps to delete or securely dispose of it.

8. Your Privacy Rights

Depending on your location and applicable laws, you may have rights to:

Request access to the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal information.
Object to or restrict certain processing activities.
Withdraw consent where processing is based on consent.

To exercise applicable rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites.

We encourage you to review their privacy policies before providing personal information.

10. Children’s Privacy

Our website is not directed toward children under the age required by applicable privacy laws. We do not knowingly collect personal information from children without appropriate legal authorization.